Hilltops Council is once again asking residents to complete its Customer Satisfaction Survey to obtain feedback on a range of Council services and facilities.
The survey, last conducted in September and October 2024, aims to measure residents’ levels of satisfaction with Council's performance, understand residents’ views about the importance of different services, and identify opportunities for improvement. Participants will be asked a series of questions and requested to provide feedback across the full range of Council services.
The survey is part of our commitment to measuring and improving our performance and how we deliver services to our community. It will provide Council with data for measuring our progress and provide a benchmark for future comparison.
The Customer Satisfaction Survey will provide community insights on a number of matters including:
Levels of satisfaction with Council’s overall services and facilities
Latest Stories
Council’s overall performance
Community priorities for service delivery
Community improvement ideas for Council
The data gathered will be used to develop a report which outlines the aggregated results and trends.
"Council is always looking at ways to improve its services and review the way we do business to ensure best value for residents and sustainability both now and into the future," Hilltops Acting General Manager Sarah Karaitiana said.
"This Customer Satisfaction Survey is one tool Council can use to listen to community feedback, track our progress and consider opportunities for future improvement.
"The survey also enables customers to have their say on the services and facilities Council provide.
"We ask residents completing the survey to be frank and open as ultimately the information we receive will be used to help inform future priorities and programs."
Information gathered from the survey will be reported back to Council and used to guide the delivery of future services and improvements.
The survey opens on Monday 21 July 2025 and residents are invited to have their say by completing the survey online at: https://www.hilltops.nsw.gov.au/council/have-your-say/
The survey can also be completed in person at Hilltops Council Offices and Library branches or by assisted telephone call - 1300 445 586.
