Hilltops Council to hold forums to improve customer service experience

Hilltops Council will be holding a series of community forums in an effort to improve their customer service experience.

The forums will be held in Boorowa, Harden and Young and will provide an opportunity for the community to influence the new way council business with them.

Hilltops General Manager Dr Edwina Marks is keen to re-orientate the business to reduce red tape and be more responsive to customer needs.

"We wish to develop a strategy that puts the customer at the centre of everything we do to transform the experience of doing business with council," Dr Marks said.

"We invite our stakeholders to provide input that will determine the way forward in regard to their customer service experience."

The forums will be held on Tuesday, March 12 from 6pm-7pm at the Hilltops Council Boorowa Office, Tuesday, March 12 from 6pm-7pm at the Hilltops Council Young Office and Wednesday, March 13 from 6pm-7pm at the Hilltops Council Harden Office.

To have your say and influence council's new way of doing business, come along to the community forums or have your say online by completing a short survey.

Council also invites community feedback, ideas and suggestions via email to submissions@hilltops.nsw.gov.au with the subject line ‘Customer Service.’

If you would prefer to meet in person to provide your feedback and suggestions, please get in touch via phone to make a booking for March 12 or March 13.