47d ago

Software Support Officer

Fuse Recruitment

Base pay $70k - $80k
Permanent Full time Standard business hours
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Full job description

Are you in the construction/timber industry and looking to put your experience and knowledge to use in a unique role with an industry leader?

Due to the growth of our client's business, we are recruiting for a Software Support Officer to join their team. Our client has been in the building and construction industry for over 40 years, specialising in designing and building high quality, precision machinery for the industry, as well as designing software systems to design and analyse construction elements, and manufacturing products for the industry.

Your key responsibilities will include technical advice and support with the company's machinery, software and hardware, and assistance with software testing and design. You'll be able to apply your previous experience, problem-solving skills, and excellent customer relationship skills, to provide excellent service to a wide variety of customers and clients.

We are looking for an experience, motivated and engaging individual, who is keen to provide great support to a range of customers.

Who you will be working with?

Be a part of a proudly Australian owned company, operating for over 40 years within the building and construction industry. Our client pride themselves on a strong set of values, and a supportive work culture, striving to establish long-term partnerships leading to a great work environment and high retention rates.

Through innovation, research and development, in-house servicing and seeking customer insights, our client is continually improving each machine and the technological engineering and software behind it. They pride themselves on constantly pushing boundaries, so their customers benefit from the latest developments in technology.

Benefits to successful applicant:

  • A competitive remuneration package, based on previous experience
  • Flexible working arrangements available after initial onboarding/training
  • Opportunity to work with an industry leader with a long-standing reputation
  • Work within a team environment where the sharing of knowledge and resources is actively supported, be an integral part of a collaborative and supportive business
  • Exposure to a wide variety of products and services
  • Excellent working environment and team-based culture, a friendly and supportive culture
  • Opportunity to grow their career and develop client relationships

Duties and responsibilities include:

  • Providing technical support, advice and training consultation on residential and commercial construction software, machinery and hardware
  • Record testing defects from customer calls and enquires
  • Contribute to product quality by software testing and design assistance
  • Assisting in the development of technical training/support material
  • Maintaining awareness of current and emerging production technologies and methods
  • Contributing to the Technical Support Team, and overall providing high level service to internal and external stakeholders

We are looking for someone with:

  • Experience in the timber prefabricated building industry
  • Exposure to or experience on building site and building construction practices
  • Excellent communication and customer relationship skills
  • Strong computer skills and ability to provide advice to customers and businesses
  • Ability to problem solve and apply relevant strategies as required
  • Eager to maintain industry knowledge and keep current on new and emerging technologies
  • Has a positive attitude, enthusiastic and values long-term commitment

If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Daniel Bercolli at Fuse Recruitment on 0413 270 875.

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!




Perks & benefits
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Equal Employment Opportunity
Equal Employment
Opportunity (EEO)
Fuse Recruitment supports the following Equal Employment Opportunity programs:
Grad programs Grad programs Internship programs Internship programs

Job details
Date posted
28 Jun 2022
QS, Estimating & Compliance
Base pay
$70k - $80k
Contract type
Work type
Full time
Job mode
Standard business hours
Career level
Junior (some experience)
Private business

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